Getting Here

Disabled visitors to HOYS who are travelling by train should disembark at Birmingham International Railway Station, access to the NEC and the Resorts World Arena is via the bridge-link. All levels of the NEC and the Resorts World Arena are accessible to wheelchair users via ramps or lifts. The Piazza main entrance has automatic doors. Tactile signage is fitted in or by the majority of lifts and public areas. Assistance dogs are welcome at the NEC.

Manual wheelchairs and electric scooters are available for hire from the venue. The NEC strongly advise visitors to pre-book equipment to avoid disappointment. For more information on booking mobility equipment, please visit the NEC website here.

Booking Tickets


The Ticket Factory offer a free of charge Access Requirements Register in collaboration with Nimbus Disability, who operate the national Access Card.

When you register, they will handle all of your information securely and safely without us ever having to see the detail behind why you need accessible seating options.

Once you have registered, Nimbus will provide you with a unique code which you can then use to link your access needs into The Ticket Factory booking system. This will then open up accessible seating options for you to book online as well as make necessary arrangements should you qualify for a free essential companion ticket, specific to your requirements.

For more details of how to register, please visit The Ticket Factory website here.

By Phone

The Ticket Factory also operates a free disabled ticket booking line 0800 640 5001 (+44 121 7966100 from outside the UK – chargeable). 

Lines are open 9am to 7pm (Monday to Friday) and 9am to 5pm (Saturday, Sunday and Bank Holidays). 


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