Access to and use of the www.hoys.co.uk website (“this Site”) is provided by us subject to these Site Terms. “We” are Grandstand Media Ltd, a company registered in England under number 2889798 with registered office at Stoneleigh Park, Kenilworth, Warwickshire, CV8 2LZ.
The terms “you”, “your” and “yours” means any user of our website, enquirer or any person submitting any data to us or this Site about himself or herself or about any other living individual in respect of any use of the Site.
The term “personal data” refers to personally identifiable information about you or any other living individual in respect of any use of this Site.
The term “qualifier event” refers to the events which Grandstand Media Limited allocate as official Horse of the Year Show qualifying events.
The terms “Horse of the Year Show”, (“HOYS”), means the show under that name/s which we run annually.
For Horse of the Year Show we collect different types of information about our users for five main reasons:
Collection of Personal Data
When you use different aspects of the Site, we may ask you to supply us with various information about you, your property or anyone who you represent, we will also collect various types of information about you through your use of our websites to process your requests and orders and to help us improve the services we offer.
We collect information on you:
Use of Personal Data
We only ask for information that is adequate, relevant and not excessive for those purposes. We use that information for some of these purposes:
We sometimes supplement the information that you provide with information that is received from third parties. For instance, if inaccurate post codes are received, we will use third party software to fix this.
Personal data provided by or of third parties
From time to time we may use some elements of the data you supply to target the messages we send you. For example, we may use your location to send you information about an event or qualifying event which is happening in the same county. None of this information is collated by wholly automated means and the rights and freedoms of the data subject are safeguarded by suitable measures.
Personal data publishing for competition
If you take part in a competition, we may publish certain information (by any means and in any media) about the winner, including on publicly available websites such as at the Site, for example name, general locality of your address (for example county), result and prize.
If you are an advertiser, sponsor or trade stand holder, we may publish on the Site certain information that you provide to us, and we may also publish that material in our other promotional and marketing material.
We may also use the information you give to us to send products, services, and tickets which you order and any prizes that you have won.
How long do you hold on to my data?
Because we collect data for a wide range of purposes, we do not have a singularly defined retention period. For each individual product and service we define a carefully assessed timeframe within which we retain your data.
After this, data is managed to ensure that it is either erased from our system, minimised and retained for legal reasons or pseudonymised and retained on a global suppression list to ensure that you do not receive unwanted messaging from us.
The minimum information that we need from you to register for an event is your name/s, gender, e-mail address, postal address and telephone number. We will ask you more questions for different services including but not limited to dates of birth, vehicle registration details, horse details, membership details, owner details, photograph, seat allocation and payment card details (all card payment details are destroyed immediately after payment is confirmed). The information that you give us is either manually or electronically stored in our databases. We may further collect or allocate to you and you may change a username and password to use restricted parts of the Site. We use that to enable you or anyone you represent or who represents you to access your restricted parts on the Site.
We may ask other, voluntary questions during registration (for example, general demographic questions about you) so we can gain a clearer understanding of who you are. This enables us to assess whether specific products/services would be of benefit to you. We may also use these details to create anonymised audience information for our sponsors and partners to facilitate their advertising or commercial decision-making process.
We will process data collected for the purpose of facilitating your registration on the basis of legitimate interests to deliver the service for which you have registered. We will also, on this basis, contact you occasionally about other relevant Grandstand Media Limited or Grandstand Media Limited products and services which we think will interest you. You always have the choice and can opt out of the marketing at any time by contacting email@example.com or telephone 02476 858205.
With your permission we may also send you or the people you represent other information about us, the Site, our other websites, our products, sales promotions, our services, our further events, our newsletters, anything relating to other companies in our group or our business partners related to our events or anything in which you or your party show an interest. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please send us an appropriate e-mail to firstname.lastname@example.org or write to us at the below address specifying which information you do not wish to receive. Within 7 working days of receipt of your instruction we will cease to send you information as requested. If your instruction is unclear we will cease to send you all information referred to in this paragraph.
We do not sell your data at any time.
We only collect or store any personal information about children under the age of 16 in the context of when a competitor/rider is entered for a qualifying event or an event. This is applicable where permission is obtained from a legal adult guardian to collect this information which is provided at time of registration or entry.
You must only submit to us or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes. By submitting data in respect of everyone who you represent, you must ensure that you have full authority and consent to supply us with that data on their behalf and you warrant to us that you have that authority.
We encourage you to ensure that your personal data is up to date so please regularly update any information you have given us by updating your account or by contacting us via email email@example.com or phone 02476 858205. We will correct, amend or delete any personal data that you notify us is inaccurate and notify any third party recipients of necessary changes.
Upon receipt of your written request and enough information to permit us to identify your personal data, we will disclose to you the personal data we hold about you. Requests to delete personal data are subject to any applicable and legal regulatory requirements or document retention obligations. Requests will be dealt with by the Data Investigation Team and will be responded to within a reasonable period, not longer than 30 days.
If you wish to make a data access request, relating to personal data held by us you must do so in writing to the following address:
Data Protection, Grandstand Media Limited, Stoneleigh Park, Kenilworth, Warwickshire, CV8 2LZ
We can access and release personal information to keep to relevant laws and governments requests to operate our systems properly and to protect both us and our users. Any other organisations who access your information in the course of providing services on our behalf will be governed by strict contractual restrictions to make sure that they protect your information and keep to data-protection and privacy laws which apply. We may also independently audit these service providers to make sure that they meet our standards. We may use service providers to help us run this site (or our service available on this site), some of whom may be based outside the EEA or countries deemed adequate by the EDPB.
Links to other Websites
This Site may contain links to other websites (for example those of The Ticket Factory, sponsors or marketing partners). Although we have sought to carefully select any site to which a link from this Site exists, we have no control over and accept no responsibility for the content of such linked sites. The links are provided “as is” with no warranty, express or implied, for the information provided within such sites.
What are cookies?
“Cookies” are files which identify your computer to the server of websites as a unique user and they are stored by your internet browser on your computer’s hard drive. Cookies allow the Website to remember important information that will make your use of the Site more convenient. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a randomly generated unique number or other value.
Session Cookies are temporary cookies that remain in the cookie file of your browser until you leave the Website.
Persistent Cookies remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). When we use session cookies to track the total number of visitors to our Site, this is done on an anonymous aggregate basis (as cookies do not in themselves carry any personal data). We may also employ cookies so that we remember your computer when it is used to return to the Website to help customize your experience. We may associate personal information with a cookie file in those instances.
You may choose to accept or decline cookies. Most web browsers accept cookies, but you can modify your browser settings in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. You can easily delete any cookies that have been installed in the cookie folder of your browser. Please check the browser’s cookie settings support pages to confirm the most up-to-date instructions.
If you disable all cookies, you may not be able to take advantage of all the features of this Site.
The Information Commissioner’s Office (ICO) is responsible for monitoring and enforcing the EU cookie regulations. For further information on cookies generally, visit the ICO webpage on cookies or the About Cookies website.
This Site uses these cookies operated by Google to measure user interactions with our website. Google Analytics is a tool that enables us to measure how you interact with our website content and record information about the pages that have been seen as well as other interactions with elements within that content. Cookies are used here to ‘remember’ what you have done previously on pages and with other content elements. We will periodically review this information with our service providers to help us increase the effectiveness of our website as a sales and communication tool. Google may use these cookies to directly advertise to you. Please visit https://support.google.com/analytics/answer/6004245 heading Google Analytics Cookies to find out more information.
Where we have the appropriate permissions, we will use your information to market and advertise products and services from Grandstand Media Limited and our group companies.
You can always tell us if you no longer wish to receive information from us and want to stop receiving direct marketing communications from us or our group of companies. If you would prefer not to receive direct marketing communications simply let us know by contacting us at the address given below, or by following the opt-out instructions in the relevant communication.
Please remember that stopping the information that you receive from us about our products and services may not benefit you. For example you may not hear about new and exciting offers. Please note that this will not stop you from receiving service messages from us.
We follow strict procedures in order to ensure that the data that we collect is stored and disclosed appropriately and securely. We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your personal data.
We store your personal details on a secure server in the UK and we use firewalls on our servers.
We reveal only the last four digits of your credit or debit card numbers when confirming an order to you, but of course we transmit the entire card number to the appropriate card company for collecting payment.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your personal data. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your risk and you are responsible for protecting against unauthorised access to your password and to your computer.
We use SagePay for our secure payments. It is important that you read and understand the document https://www.sagepay.co.uk/policies/privacy-policy when choosing whether to use the services at any time. This document also highlights certain risks on using the services together with guidance on how to safely carry out online payments via Sagepay.
You are solely responsible for understanding and complying with any and all laws, rules and regulations of your specific jurisdiction that may be applicable to you in connection with your use of the Sagepay Services, including but not limited to, those related to export or import activity, taxes or foreign currency transactions.
Please note the following risks and key terms applicable to your use of the Services:
Sagepay have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order products or services from our Site, unless any change to those policies or our Site terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or the Site terms and conditions before we send you the Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
Contracts for the purchase of products or services through our Site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If there is any conflict between these terms and specific terms appearing elsewhere on our Site then the latter shall prevail.
English Law and Jurisdiction
Copyright and Privacy Statement
How to Contact Us
If you are not satisfied with the way your request was handled, you have the right to lodge a complaint with the supervisory authority – details of which are given below:
Information Commissioner’s Office: https://ico.org.uk/make-a-complaint/
We also review our Cookies Policy, and it may be necessary for us make changes or updates at any time. Any changes to our Cookies will be made on this page.
Changes to this policy by date