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Frequently Asked Questions

Visitor Information

Frequently Asked Questions

When do tickets for HOYS go on sale?

Tickets for HOYS 2025 go on sale on the 28th March 2025 at 10am!

When will my tickets be dispatched?

Tickets will be dispatched two weeks before the Show. If you are worried your tickets have not arrived please contact The Ticket Factory on 0344 581 8282, or email commercial@hoys.co.uk regarding Hospitality, Champions Bar, Season Tickets or HOYS Staycation Packages.

 
What are the facilities for disabled visitors?

Disabled seating is priced at C Band prices with the exception of hospitality. All disabled visitors attending shows are advised to call the NEC’s dedicated Ticket Line for disabled visitors when booking tickets – 0800 640 5001.

 
Where can I find the winners of each class?

You can look at our Results section on the website in our Competitor Zone here. Or if you have a query about results that you cannot find on the site, please contact our Equestrian Department by emailing entries@grandstand.co.uk.

What is a gold ticket?

A gold ticket gives you access to both the daytime AND evening performances at HOYS with just one ticket. Gold tickets are available Wednesday, Thursday and Friday. Weekend visitors still have all-day access to the Retail Village with each performance ticket.

What is on and when?

The HOYS 2025 Timetable is now available here.

Keep an eye out on our social channels for regular show updates and remember to sign up to the official HOYS newsletter for the latest show updates and news.

What is the NEC postcode?

The postcode for the NEC is B40 1NT. For more information click here.

What are the dates for next show?

Horse of the Year Show 2026 dates will be revealed closer to the 2025 show.

 
How do I qualify for HOYS?

Competitors must qualify to compete at HOYS. Details of qualifying shows can be found here. To enter the qualifying class, you and your horse must be registered with the relevant society or association. If details of the qualifier you are looking for is not yet online or you have a competitor query, please email showsecretary@hoys.co.uk

What is the Lap of Honour Music?
The current music played during laps of honour is Holyrood by the Band of the RAF Regiment. This can change from year to year.
 
Who is the Official Photographer?

The Official Photographer is 1st Class Images. Find out more about them here.

 
How can I work/volunteer at HOYS?

Please monitor our websites as any vacancies are posted online in the first instance. If you would like to volunteer to work at the Show, please send a CV and covering letter to personnel@grandstand.co.uk to register your interest.

Why is there a booking/admin/fulfilment fee?
AXS manages the ticketing for HOYS and charges a booking/admin/fulfilment fee per ticket for doing so.
 
Can tickets be purchased on the door?
Tickets for HOYS can be purchased on the door on the day of the show subject to availability. However, as many performances sell out, we recommend all visitors purchase their tickets in advance to avoid disappointment.
 
At what age do children need tickets?
Children aged two years and under, who sit on the laps of their parent/guardian, do not need their own ticket.
 
What ages do concessions apply to?
Children 15 years and under, and senior citizens aged 60 years and over are eligible for concession rates.
Do I need two separate tickets for the weekend performances?
Tickets for Saturday and Sunday are split between a daytime and an evening performance. Visitors with an evening performance ticket will still be able to gain access to the Retail Village throughout the day, but will only be able to gain access to the arena for the evening performance. Equally, visitors with a daytime performance ticket will still be able to gain access to the Retail Village after the end of the daytime performance and until the Retail Village closes.
 
Can I buy a shopping only ticket?

Shopping only tickets are only available for Wednesday, Thursday and Friday.

What security is in place at the NEC?

For the most up to date public safety information at the NEC please visit http://www.thenec.co.uk/press-and-news/security-information/

What are the retail village opening times?

Wednesday 09:00 – 20:30
Thursday 09:00 – 20:30
Friday 09:00 – 20:30 
Saturday 09:00 – 21:30 
Sunday 09:00 – 20:00 

Do the tradestands/food outlets take cash?

NEC food concessions accept card payment only. 

Tradestand holders are individual companies operating separately to Grandstand Media Ltd and the NEC, therefore it is there choice to accept cash or card payments. 

Is there a dress code?

There is no dress code for general admission ticket holders.

Champions Bar dress code is smart casual. 

Hospitality dress code for all day Wednesday, Thursday and Friday daytime, Saturday daytime and Sunday daytime is lounge suits (strictly no trainers or jeans).

Hospitality dress code for Friday, Saturday and Sunday evening performances are strictly Black Tie.

Still can't find the answer to your question?

Send us a message with your question or enquiry and we’ll get back to you as soon as we can.

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